Frequently Asked Questions – SmartMat

1. What is SmartMat?

SmartMat is a foldable wireless charging mat designed for portability and convenience. It enables users to charge their devices on the go without cables or bulky chargers.

2. How do I use the SmartMat?

Simply unfold the SmartMat, place your Qi-compatible device on the charging area, and it will start charging automatically. Make sure the mat is charged or connected to a power source.

3. Is SmartMat compatible with all devices?

SmartMat supports all Qi-enabled devices, including most modern smartphones, earbuds, and smartwatches. Please check your device specifications for wireless charging compatibility.

4. How long does the SmartMat battery last?

The built-in battery offers enough power to fully charge a smartphone at least once, depending on the version. Exact performance may vary by device and usage.

5. Can I bring the SmartMat on an airplane?

Yes, SmartMat complies with airline regulations for portable battery-powered devices. However, always check with your airline for any updated policies regarding carry-on electronics.

6. Is the SmartMat waterproof?

SmartMat is splash-resistant but not fully waterproof. Avoid exposing it to water or using it in wet environments.

7. How do I clean the SmartMat?

Wipe the surface gently with a soft, dry or slightly damp cloth. Do not use harsh chemicals or immerse the mat in water.

8. Where can I buy SmartMat?

SmartMat will be available soon through our official website and selected retailers. Stay tuned for launch updates by subscribing to our newsletter.

9. Who is behind SmartMat?

SmartMat was created by three Swiss-based founders: Christelle Tchuissé, Chantal Teixeira, and Nithusha Rasiah. We are passionate about combining functionality, style, and technology in everyday life.

10. How can I contact customer support?

Feel free to email us at info@getsmartmat.com for support or inquiries.